Question 1

Where is the shop?

Accepted Answer

We are located at 358 Dwight Street, Holyoke, MA. Additionally, you can also view our available products in person please schedule a free party, coaching session, or visit us at one of our upcoming events.

Question 2

How long before my order is shipped and delivered?

Accepted Answer

OrderWhile most of our items are available on hand and ship from our location within 2 to 3 business days, please allow for extenuating circumstances. Occasionally, high-demand or holidays may result in delays. At most, please allow 10-14 business days.

For more information, see: Order Shipping Details & Returns Policy

Question 3

Can I get a refund and/or return my items?

Accepted Answer

Given the intimate nature of our products, all sales are considered final. Products may have manufacturer warranties to help in the case of broken toys. Email contact@BOINK-ed.com for assistance.

For more information, please see: Shipping & Returns Policy

Question 4

What are B.O.I.N.K.'s secure payment methods?

Accepted Answer

B.O.I.N.K. LLC utilizes Square to process debit or credit card transactions.

Square's Role in Secure Transactions:
 - Square provides a secure platform for businesses to accept card payments. This involves:
 - Encryption of sensitive cardholder data.
 - Compliance with PCI DSS standards.
- Secure transmission of transaction information.

By using Square, B.O.I.N.K. LLC can offer its clients a reliable and secure way to pay for their services. In todays market, that most businesses that accept card payments, will use a service like Square, or similar.

Other Payment Options:
B.O.I.N.K. LLC offers flexibility in payment methods through secure, protected avenues like PayPal and AfterPay.

In-person transactions can also be processed via cash, Venmo, or CashApp

Question 5

What are BOINK Bucks?

Accepted Answer

BOINK Bucks is our member loyalty program benefits...  So you, our beloved clients, can get a bit more bang for your buck. Wink wink. 
Earn 1 point for every $1 spent!
Bonus Points are available for event ticket purchases, coaching sessions, and more.

For more information, please see: BOINK Bucks Program

FAQ

Frequently asked questions

Where is the shop?

How long before my order is shipped and delivered?

Can I get a refund and/or return my items?

What are B.O.I.N.K.'s secure payment methods?

What are BOINK Bucks?