FAQ

Currently we are an e-commerce only business based out of Chicopee, MA. To view our available products in person please schedule a party, consultation, or visit us at one of our upcoming events.

Please review our Shipping, Refunds, & Returns Policy page for more information:

Please review our Shipping, Refunds, & Returns Policy page for more information:

BOINK Bucks is our member loyalty program... So you, our beloved clients, can get a bit more "bang for your buck".

B.O.I.N.K.'s featured brands are the manufacturers recommended by our certified intimacy and sex coach. These brands may qualify based on client feedback, durability, power, warranties, value, and more. Our current Featured Brands are: Classic Brands; including: Coochy Jelique Pure Instinct Evolved; including: Gender X Zero Tolerance Lelo; including: Intimina Hex Liberator Tracy's Dog Zalo

Classic Brands "Live Life with Passion & Pleasure" Classic Brands has been enhancing the passion and pleasure in the lives of all genders for more than 35 years. Their well-known product lines (including Coochy, Jelique, Pure Instinct, and more) focus on body care and sensuality. The quality of bath, body, lubricant, and enhancement products provided by this manufacturer are beyond compare.

Evolved "Love is Back" Evolved Novelties has been creating exceptionally high quality, truly unique massagers since its inception in 2006. Their product lines include Evolved, Zero Tolerance, and Gender X. Their award-winning designs include versatile products that align with BOINK's gender-blurring and inclusivity goals. The alluring lineup continues to encourage all manner of sensual exploration and fulfillment. Evolved massagers are manufactured from the highest quality, safest, non-toxic Phthalate-free and latex-free materials available and are 100% Waterproof. Evolved Novelties also offers the strongest, 5-year warranty in the industry, and adheres to the highest standard for product testing in the market.

LELO "Come Together" LELO was founded as a self-care movement aimed at those who know that satisfaction transcends gender, sexual orientation, race, and age. How could we not support such a team?! Their impressive lineup includes LELO, Intimina, and Hex to cover a range of sexual wellness, health, and intimacy care. All LELO products come with a 1-year worldwide manufacturing warranty, and an amazing 10-YEAR QUALITY GUARANTEE!

Liberator "No matter your age, size, shape, or physical limitation, we believe every body deserves to have an amazing sex life." Liberator® is the premier manufacturer of bedroom adventure gear. Their mission is to provide the best in comfort, elevation, and support so that you can focus on what’s most important! As we say at BOINK: "for every side, of every one". So, we stand behind Liberator's mission. Their thoroughly tested and quality products introduce a level of care and accessibility to the intimate parts of human life.

Tracy's Dog "Our mission is to become your faithful and loyal companion for personal perving. If a dog is a person’s best friend, Tracy’s Dog is the leader of the pack." Tracy's Dog is known for their viral OG Sucking Vibrator, but that's just the tip of what they have to offer. This is what we at BOINK call real "bang for your buck", as this manufacturer proves loyal to quality and affordable products geared towards making intense orgasm more accessible for all. Tracy's Dog offers a fantastic two year warranty on all products.

ZALO "Is it just us, or have you noticed sex toys aren't very... pretty? We decided to change that, and created ZALO, a collection of ornate, high-end adult products with eye-catching aesthetic at the forefront of every piece." As if beautiful products fit for royalty were not enough, ZALO focuses on high quality design, materials, and features that make their toys top-tier and competitively priced against other brands. Does your current toybox offer functions like pre-heating to bring your toy to the ideal body temperature before use and Bluetooth connectivity allowing your toy to be controlled by the touch of your smartphone screen? How about whisper-quiet dual motors, or attachments to make your buzzing night more versatile and customized? Real Swarovski crystals? Gold plating? Jewelry-grade manual enamel processing? No? With features like these and a one year warranty, it's little wonder they've been racking up awards since they launched in October 2015, or that they are one of our favorite BOINK Featured Brands.