FAQ

We are located at 358 Dwight Street, Holyoke, MA. Additionally, you can also view our available products in person please schedule a free party, coaching session, or visit us at one of our upcoming events.

OrderWhile most of our items are available on hand and ship from our location within 2 to 3 business days, please allow for extenuating circumstances. Occasionally, high-demand or holidays may result in delays. At most, please allow 10-14 business days. For more information, see: Order Shipping Details & Returns Policy

Given the intimate nature of our products, all sales are considered final. Products may have manufacturer warranties to help in the case of broken toys. Email contact@BOINK-ed.com for assistance. For more information, please see: Shipping & Returns Policy

B.O.I.N.K. LLC utilizes Square to process debit or credit card transactions. Square's Role in Secure Transactions: - Square provides a secure platform for businesses to accept card payments. This involves: - Encryption of sensitive cardholder data. - Compliance with PCI DSS standards. - Secure transmission of transaction information. By using Square, B.O.I.N.K. LLC can offer its clients a reliable and secure way to pay for their services. In todays market, that most businesses that accept card payments, will use a service like Square, or similar. Other Payment Options: B.O.I.N.K. LLC offers flexibility in payment methods through secure, protected avenues like PayPal and AfterPay. In-person transactions can also be processed via cash, Venmo, or CashApp

BOINK Bucks is our member loyalty program benefits... So you, our beloved clients, can get a bit more bang for your buck. Wink wink. Earn 1 point for every $1 spent! Bonus Points are available for event ticket purchases, coaching sessions, and more. For more information, please see: BOINK Bucks Program