FAQ

We are located at 358 Dwight Street, Holyoke, MA. Additionally, you can also view our available products in person please schedule a free party, coaching session, or visit us at one of our upcoming events.

OrderWhile most of our items are available on hand and ship from our location within 2 to 3 business days, please allow for extenuating circumstances. Occasionally, high-demand or holidays may result in delays. At most, please allow 10-14 business days. For more information, see: Order Shipping Details & Returns Policy

Given the intimate nature of our products, all sales are considered final. Products may have manufacturer warranties to help in the case of broken toys. Email contact@BOINK-ed.com for assistance. For more information, please see: Shipping & Returns Policy

B.O.I.N.K. LLC utilizes Square to process debit or credit card transactions. Square's Role in Secure Transactions: - Square provides a secure platform for businesses to accept card payments. This involves: - Encryption of sensitive cardholder data. - Compliance with PCI DSS standards. - Secure transmission of transaction information. By using Square, B.O.I.N.K. LLC can offer its clients a reliable and secure way to pay for their services. In todays market, that most businesses that accept card payments, will use a service like Square, or similar. Other Payment Options: B.O.I.N.K. LLC offers flexibility in payment methods through secure, protected avenues like PayPal and AfterPay. In-person transactions can also be processed via cash, Venmo, or CashApp

BOINK Bucks is our member loyalty program benefits... So you, our beloved clients, can get a bit more bang for your buck. Wink wink. Earn 1 point for every $1 spent! Bonus Points are available for event ticket purchases, coaching sessions, and more. For more information, please see: BOINK Bucks Program

If you are struggling in your relationships, a relationship coach can be a valuable resource. They can help you to identify the underlying issues and develop strategies for overcoming them. Book Your Free First Consultation A relationship coach is a professional who helps people improve their relationships. They can work with individuals, couples, or families, and they can help with a wide range of issues, such as communication, conflict resolution, intimacy, and boundaries. The goal of relationship coaching is to help clients build stronger, more fulfilling relationships. This may involve helping them to: Understand their own and their partner's needs and wants Communicate more effectively Resolve conflict in a constructive way Build intimacy and trust Set and maintain healthy boundaries Here are some of the things that a relationship coach can help with: Communication: If you and your partner are having trouble communicating effectively, a relationship coach can help you to learn how to listen to each other better, express your needs and wants in a clear way, and resolve conflict peacefully. Conflict resolution: If you and your partner often argue or fight, a relationship coach can help you to learn how to communicate more effectively during conflict, resolve your disagreements in a constructive way, and prevent arguments from escalating. Intimacy: If you and your partner are feeling disconnected or distant, a relationship coach can help you to learn how to build intimacy and connection. They can also help you to address any underlying issues that may be contributing to your lack of intimacy. Boundaries: If you and your partner have trouble setting and maintaining healthy boundaries, a relationship coach can help you to learn how to communicate your needs and wants, and to respect each other's boundaries. If you are willing to put in the work, relationship coaching can be a valuable tool for improving your relationships. Book Your Free First Consultation

If you are struggling in your sex life, a sex coach can be a valuable resource. They can help you to identify the underlying issues and develop strategies for overcoming them. Book Your Free First Consultation A intimacy or sex coach is a professional who helps people improve their sex lives. They can work with individuals, couples, or groups, and they can help with a wide range of issues, such as: Communication: If you and your partner are having trouble communicating about sex, a sex coach can help you to learn how to talk about your needs and desires in a clear and respectful way. Sexual pleasure: If you are not experiencing as much pleasure from sex as you would like, a sex coach can help you to explore your own body and learn what feels good to you. They can also teach you techniques to enhance your sexual pleasure. Sexual wellness: If you have any concerns about your sexual wellness, a sex coach can help you to get the information and resources you need. They can also provide support and guidance if you are dealing with a sexual wellness issue. Sexual boundaries: If you have trouble setting or maintaining healthy sexual boundaries, a sex coach can help you to learn how to communicate your needs and wants, and to respect your own and your partner's boundaries. Sexual identity: If you are questioning your sexual identity, a sex coach can help you to explore your sexuality and develop a healthy understanding of yourself. The goal of sex coaching is to help clients improve their sexual satisfaction and well-being. This may involve helping them to: Understand their own and their partner's sexual needs and desires Communicate more effectively about sex Explore their own bodies and learn what feels good to them Enhance their sexual pleasure Set and maintain healthy sexual boundaries Resolve any sexual health issues Develop a healthy understanding of their own sexuality If you are willing to put in the work, sex coaching can be a valuable tool for improving your sex life. Book Your Free First Consultation

Our current relationship and intimacy coach team includes: Kayla Weagle-Bruso Kayla is a certified sex coach and educator with over 3 years of industry experience helping people improve their sex lives. She has over 20 years experience in the BDSM community, is a member of the LGBTQ+ community and a Loveology University alumni. She has designed and facilitated educational material via in-person workshops and a weekly YouTube program. Loveology University has a world-wide student community. Graduates of the Certified Love Coach Program are also eligible to get international accreditation by becoming members of American Board of Sexology.

B.O.I.N.K.'s featured brands are the manufacturers recommended by our certified intimacy and sex coach. These brands may qualify based on client feedback, durability, power, warranties, value, and more. Our current Featured Brands are: Classic Brands; including: Coochy Jelique Pure Instinct Evolved; including: Gender X Zero Tolerance Lelo; including: Intimina Hex Liberator Tracy's Dog Zalo Shop Featured Brands

Classic Brands "Live Life with Passion & Pleasure" Classic Brands has been enhancing the passion and pleasure in the lives of all genders for more than 35 years. Their well-known product lines (including Coochy, Jelique, Pure Instinct, and more) focus on body care and sensuality. The quality of bath, body, lubricant, and enhancement products provided by this manufacturer are beyond compare.

Evolved "Love is Back" Evolved Novelties has been creating exceptionally high quality, truly unique massagers since its inception in 2006. Their product lines include Evolved, Zero Tolerance, and Gender X. Their award-winning designs include versatile products that align with BOINK's gender-blurring and inclusivity goals. The alluring lineup continues to encourage all manner of sensual exploration and fulfillment. Evolved massagers are manufactured from the highest quality, safest, non-toxic Phthalate-free and latex-free materials available and are 100% Waterproof. Evolved Novelties also offers the strongest, 5-year warranty in the industry, and adheres to the highest standard for product testing in the market.

LELO "Come Together" LELO was founded as a self-care movement aimed at those who know that satisfaction transcends gender, sexual orientation, race, and age. How could we not support such a team?! Their impressive lineup includes LELO, Intimina, and Hex to cover a range of sexual wellness, health, and intimacy care. All LELO products come with a 1-year worldwide manufacturing warranty, and an amazing 10-YEAR QUALITY GUARANTEE!

Liberator "No matter your age, size, shape, or physical limitation, we believe every body deserves to have an amazing sex life." Liberator® is the premier manufacturer of bedroom adventure gear. Their mission is to provide the best in comfort, elevation, and support so that you can focus on what’s most important! As we say at BOINK: "for every side, of every one". So, we stand behind Liberator's mission. Their thoroughly tested and quality products introduce a level of care and accessibility to the intimate parts of human life.

Tracy's Dog "Our mission is to become your faithful and loyal companion for personal perving. If a dog is a person’s best friend, Tracy’s Dog is the leader of the pack." Tracy's Dog is known for their viral OG Sucking Vibrator, but that's just the tip of what they have to offer. This is what we at BOINK call real "bang for your buck", as this manufacturer proves loyal to quality and affordable products geared towards making intense orgasm more accessible for all. Tracy's Dog offers a fantastic two year warranty on all products.

ZALO "Is it just us, or have you noticed sex toys aren't very... pretty? We decided to change that, and created ZALO, a collection of ornate, high-end adult products with eye-catching aesthetic at the forefront of every piece." As if beautiful products fit for royalty were not enough, ZALO focuses on high quality design, materials, and features that make their toys top-tier and competitively priced against other brands. Does your current toybox offer functions like pre-heating to bring your toy to the ideal body temperature before use and Bluetooth connectivity allowing your toy to be controlled by the touch of your smartphone screen? How about whisper-quiet dual motors, or attachments to make your buzzing night more versatile and customized? Real Swarovski crystals? Gold plating? Jewelry-grade manual enamel processing? No? With features like these and a one year warranty, it's little wonder they've been racking up awards since they launched in October 2015, or that they are one of our favorite BOINK Featured Brands.